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  • Which wood species are used in the products?
    We use 100% frack wood in our products. The reason why Frake wood is preferred is that it is an easily workable and durable tree.
  • How should our products be cleaned and maintained?
    Our products are produced from 100% solid wood. For this reason, it can be affected by high temperatures due to its nature. It should not be left in an environment that will come into direct contact with heat. A cotton cloth should be used for surface cleaning. It is not recommended to use products such as degreasers, detergents, bleaches, etc. Otherwise, stains and damage may occur on the surface of the product.
  • How can I shop from Carrot Wood? by signing up with your username. Or you can start your shopping as a guest user without creating a membership, and if you wish, you can change the color, text, etc. options for the products you like.
  • How can I be informed about Carrot Wood opportunities? Security that you confirm when signing up to our site We will regularly send you informative e-mails about our new products, campaigns and opportunities to the e-mail address you provided in accordance with the Privacy Agreement.
  • How do I make the payment, what are the payment options? You can make your payment by credit card or debit card.
  • What should I pay attention to during cargo delivery?
    If there is any crushing, deformation or damage to the product during cargo delivery, open and check the product together with the cargo officer. Ask the cargo officer to keep a report. It will be delivered to us by the cargo company and exchanged.
  • How long does the cargo delivery time take?
    Delivery time varies depending on the destination address, but it will be delivered within 7 business days at the latest.
  • Is there shipping abroad?
  • How can I track my order?
    When your order is delivered to cargo, an information e-mail will be sent to your e-mail address with your tracking number. You can follow the movements of your cargo on the cargo company's page.
  • Can I add a gift note?
    Yes, you can add your gift note up to 110 characters. After creating your order, you can create your gift note by clicking the add gift note button. If your order will go directly to the person you will send a gift to, we kindly ask you to write your name at the end of your note.
  • I don't want my invoice to go to the person I bought a gift from, how can I get an invoice?
    Your invoice will be sent to your e-mail address as an e-invoice.
  • Can I choose my box in a different color than the staircase color?
    Boxes are sent in the same color as the stairs.
  • Why are FAQs important?
    FAQs are an ideal way to help visitors to your site quickly find answers to frequently asked questions about your business and create a better browsing experience.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or your Wix mobile application, which members can access anytime, anywhere.
  • What is the FAQ section?
    The FAQ section contains information about your business such as "Which regions do you ship to?", "What are your working hours?" or "How can I book your services?" It can be used to quickly answer frequently asked questions such as.
  • How can I add a new question and answer?
    To add a new FAQ, follow these steps: 1. Go to the Manage FAQs section from your site's control panel or Editor 2. Add a new question and answer 3. Assign your FAQ to a category 4. Save and publish. You can come back and edit your FAQs whenever you want.
  • Can I add an image, video or GIF to an FAQ?
    Yes. To add media, follow these steps: 1. Go to the Manage FAQs section from your site's control panel or Editor 2. Create a new FAQ or edit an existing one. 3. Click the video, image or GIF icon from the reply text box 4. Add and save media from your library.
  • How do I edit or remove the Frequently Asked Questions topic?
    You can edit the title from the FAQ Settings tab in the Editor. To remove a title from your mobile app, go to the Site & App tab in your Wix Owner app.
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